Refunds are made in the same way that the payment was made (in cash in case of cash payment at the cash desk or to a bank account when paying with a bank card at the cash desk or on the website).
In cases of replacement, cancellation or postponement of the match, the cost of the returned tickets is fully refunded to the buyer (100%).
Tickets are accepted for return within the following periods:
- from the moment of official notification of the postponement of the match until the start of the match;
- at the initiative of the buyer one and a half hours before the start of the match, if other conditions for returning to this match are not regulated by the organizer.
The client can issue a refund of an electronic ticket by means of a written request to the email address email@example.com. The letter must be accompanied by an electronic version of the following document:
1. Scanned copy or photo of the return application filled in by the owner of the bank card with which the payment was made;
E-ticket refund is issued by transferring funds to the bank card from which the payment was made within 10 (ten) banking days from the date of submission of the said application.
Application form for refund
After sending, you will be notified by a response letter about the acceptance of the application for a refund.
Ticket Refund (BSO):
The Client can issue a refund of the Ticket (BSO - a strict reporting form issued at the box office) by contacting the box office where the ticket was purchased.
To process a refund at the cash desk, the client must have the following documents with him:
1. Identity document;
2. Original Ticket (BSO).